Twitter's live video service Periscope is no longer confined to smartphones, a move which opens up the tool's marketing potential.
In the news this week: Facebook's Instant Articles to feature video ads, Snapchat releases a whole new version (with video notes) and Twitter improves it's ad tagging.
In the run-up to Social Customer Service Summit, we asked Bian Salins, Head of Social, Digital at TSB Bank about the state of social customer service in banking.
Social Roundup: Whatsapp and Messenger updates, Pandora and Snapchat team up and Facebook's new feature.
Mobile marketing isn't as simple as it first seems. In this post we explore the reasons why - and how to get started in a 'mobile-first' world.
Facebook and Twitter may be creating new features to enable consumers to use social media for customer service, but it seems most of us don't like doing it.
In social media this week: Facebook launches reaction buttons, canvas ads and plans live video-streaming, Snapchat adds geo filters and Telegram hits 100 million users.
In the news this week, Facebook instant articles available to all publishers from the 18th April, two #socialCS updates for Twitter, Ads to hit Facebook's Messenger app and Snapchat looking to join the e-commerce market, enjoy!
In the run-up to our 3rd edition of Social Customer Service Summit on 13/14 April we pose some future-gazing questions to Guy Stephens, the respected social customer care consultant, currently of IBM.
In social media news this week: Twitter has launched it's timeline algorithm (while user numbers fall), Instagram is introducing a video views counter and we look at Snapchat's Super Bowl success.