30% of companies say their key priority for social customer service in 2015 is integrating social customer service data within CRM systems, while only 26% of companies say their staff take social seriously as a customer service tool. Are these statistics – and others – representative, and what do they really mean?
We are a UK-based
social media agency
We help our clients to maximise the benefits of social media and minimise the risks. We also run high-value conferences, webinars and courses.