We are a UK-based
social media agency

We help our clients to maximise the benefits of social media and minimise the risks. We also run high-value conferences, webinars and courses.

Marketing

Creative content marketing strategies and campaigns fuelled by social media

Management

Daily social media management, engagement, measurement and reporting

Training & Events

Social media conferences, workshops and webinars

Email overload

Email is undeniably a business-critical tool. It enables communication both inside and beyond the company walls and has achieved levels of cross-vendor interoperability that other technologies can only dream of. But it is also critically flawed. We use it for things that it simply isn’t good at, and was never meant to do – such as document collaboration, group discussions and receiving notifications. There is an alternative…

wordpress

One of the best things about our Social Customer Service Summit in May, it was generally agreed, was the opportunity to discuss shared problems with other, like-minded #socialCS practitioners. With that in mind, we’ve got together with some of the world’s biggest brands to host our Social Customer Service Roundtable in London on 14th October.

Peer-to-peer support community

Online communities can save you millions, improve customer advocacy, shorten product development timescales and your customers take on supporting your products. In this insightful guest post, Ben Kay, former Head of Digital Strategy & Social, EE, explains how to start your peer-to-peer community.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity