We are a UK-based
social media agency

We help our clients to maximise the benefits of social media and minimise the risks. We also run high-value conferences, webinars and courses.

Marketing

Creative content marketing strategies and campaigns fuelled by social media

Management

Daily social media management, engagement, measurement and reporting

Training & Events

Social media conferences, workshops and webinars

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One of the best things about our Social Customer Service Summit in May, it was generally agreed, was the opportunity to discuss shared problems with other, like-minded #socialCS practitioners. With that in mind, we’ve got together with some of the world’s biggest brands to host our Social Customer Service Roundtable in London on 14th October.

Peer-to-peer support community

Online communities can save you millions, improve customer advocacy, shorten product development timescales and your customers take on supporting your products. In this insightful guest post, Ben Kay, former Head of Digital Strategy & Social, EE, explains how to start your peer-to-peer community.

RAC driving abroad

As part of an upcoming pitch, I’ve spent some time looking at the state of social media and content marketing in the insurance industry. No doubt there’s a lot of work to be done, particularly where social customer service is concerned, but within an industry that’s been somewhat lagging there are a few shining lights. One example that stood out was RAC, which has successfully used content marketing to build a reputation with motorists.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity