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All posts by Luke Brynley-Jones
How are online gaming and bingo companies using social media?
Online gaming and bingo companies are behind the curve in terms of social media marketing....
May 23, 2016
Social Customer Service
Social Customer Service in Banking: Interview with Bian Salins of TSB
In the run-up to Social Customer Service Summit, we asked Bian Salins, Head of Social,...
March 24, 2016
Mobile marketing: not as simple as it first seems
Mobile marketing isn't as simple as it first seems. In this post we explore the...
March 9, 2016
Why don’t customers use social media for customer service?
Facebook and Twitter may be creating new features to enable consumers to use social media...
March 7, 2016
Guy Stephens of IBM on The future of #socialCS
In the run-up to our 3rd edition of Social Customer Service Summit on 13/14 April...
February 22, 2016
SCSS16: Integrating Social Customer Service into Your Omni-channel Strategy
The theme for Social Customer Service 2016 is: Integrating Social Customer Service into your Omni-channel...
February 10, 2016
How to get started with Marketing Automation
In this expert interview we ask specialist consultant, Philip Storey, how businesses can get started...
November 13, 2015
How does marketing automation work for small businesses?
Small businesses are struggling to keep up with the rise of marketing automation. Only 14%...
November 5, 2015
Twitter replaces Favourites with Likes. But do they mean the same thing?
Twitter announced yesterday that it is replacing Favourites with Likes. Unfortunately, this isn't a like-for-like...
November 4, 2015
Marketing Automation on a Shoestring [Webinar]
For our upcoming webinar Marketing Automation on a Shoestring (3pm GMT, 17th Nov) I'm going...
November 2, 2015