Category Archives: Infographic

Social Media Infographics.

Social Customer Service Expectations

30% of companies say their key priority for social customer service in 2015 is integrating social customer service data within CRM systems, while only 26% of companies say their staff take social seriously as a customer service tool. Are these statistics – and others – representative, and what do they really mean?

13 Tips for Integrating Social Media and Email Marketing

Social media and email marketing are often seen as competitors. There are a raft of blog posts and infographics out there which compare the two channels and try to analyse which offers the best ROI. For that reason it’s refreshing to see this new infographic from Constant Contact, which looks instead at how the two platforms can be used in partnership.

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