It’s often said that the very best companies on social media do very little. Instead, they let their online communities do it for them. That’s the approach that Sony Europe has taken.
Jeremy
Last week, LinkedIn announced Linkedin Contacts- a web service and iOS app designed to help LinkedIn users network better by syncing their connections with email, address book and content management apps, such as Evernote.
Deepa
The current buzz phrase in social media is undeniably social business. Social media experts are re-branding themselves as Social Business Strategists and former social media marketing agencies are now Social Business Agencies. But what does social business really mean? And is it the real deal?
Luke
This is part two of a post from Martin Hill-Wilson of Brainfood Consulting. Part one can be read here. Martin is the trainer for our unique 1-day training course on ‘Social Customer Service’. In part one of this post I explored the performance and perceptions of customer service, comparing social media to voice and other [...]
Our Social Times’ held it’s first conference in Belgium on Weds, with a room packed full of brands, agencies, analysts and journalists. Social CRM 2012 Brussels was the 5th in our popular series of #sCRM conferences and highlighted some of the most interesting case studies we’ve seen, most notably from BT Global and the French [...]
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