It is not uncommon for a large company to have to deal with a social media crisis and some handle them better than others. We recently hosted a webinar on How to Effectively Manage a Social Media Crisis which produced some interesting examples and highlighted what we can learn from them. How not to handle [...]
Fast food chain Burger King have become victims of hackers, namely Anonymous, who have changed their profile name to ‘McDonalds’ and are tweeting and retweeting a string of messages mocking their current situation. You will often see individuals with hacked Twitter or Facebook profiles, we are all familiar with the ‘What are you doing in [...]
If you’re going to fire your social media team, you might want to remove their Twitter access first! Earlier this month, HMV (a British entertainment retailer) went into administration. Not only are our high-streets losing a much-loved brand, but many job losses are inevitable. Today, the social media team confirmed this, and not in the [...]
This is part-two of a guest post by Nick Sharples, CEO of Twitter Monitoring experts CrisisVu. Nick will be speaking at a free webinar on How to Effectively Manage a Social Media Crisis on 5th February. Following on from my last article about the importance of preparing for a social media crisis, it’s time to [...]
This is a guest post from Nick Sharples, CEO of CrisisVu. Nick will be speaking at next month’s free webinar – How to Effectively Manage a Social Media Crisis. It often feels that the tendency for a crisis to occur varies in proportion to how well a business is prepared for it. But the fact [...]
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