Category Archives: Social Media Monitoring


We’ve teamed up with social intelligence and engagement platform, Sentiment, to produce an in-depth Whitepaper – How Should Contact Centres Integrate Social Customer Service. The report is designed to offer useful thought leadership to any practitioners who find it particularly challenging to integrate social customer service into the contact centre.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity