Category Archives: Social Media Monitoring

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Many of us have been using social media to promote our brand for a number of years now, and chances are we’ve fallen into a comfortable routine – posting repetitive content on the same days, and achieving similar engagement rates week to week.


We’ve teamed up with social intelligence and engagement platform, Sentiment, to produce an in-depth Whitepaper – How Should Contact Centres Integrate Social Customer Service. The report is designed to offer useful thought leadership to any practitioners who find it particularly challenging to integrate social customer service into the contact centre.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity