Category Archives: Social Media Conferences & Training

engagor team

In the run-up to Social Customer Service Summit 2015, we ask Folke Lemaitre, Founder & CEO at social media management tool, Engagor, about the increasingly pivotal role played by #socialCS within large organisations. Citing the European Parliament as an example, he explains how people, processes and technology need to work perfectly together to get results.

Microfoft pic

Prior to his session at Social Customer Service Summit (London) on 30th April we asked Chris Geddes, Global Director, Social Media & Community Support at Microsoft, about his recent experiences and insights on the development of social customer service. As always, he gave a candid interview.

Dr Nicola Millard

At #SCSS15 on 30th April Dr Nicola Millard, Customer Experience Futurologist at BT, will be analysing the social customer service performance of various industries. Here’s a quick taster of her insights…

Social Customer Service Summit 2015

The Social Customer Service Summit 2015 will take place in London on 30th April, followed by a one-day Master-class on 1st May. Featuring selected speakers from leading brands, interactive round-table discussion sessions, interviews and panel sessions – as well as an Exhibition – SCSS15 is simply a must-attend event.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity