Social media is no longer the property of the intern. Brands now have social media teams in place which include employees from all aspects of the business – from Marketing, PR and Comms to Customer Services and Sales. Our experienced speakers, including Tom Messett (Nokia) and Leon Chaddock (Sentiment Metrics) will explore the questions and [...]
LukeA unique and valuable half-day training workshop looking at how you can measure the impact of your social media activity using Google Analytics. Your trainer for the day will be Andrew Bruce Smith, director at Escherman and expert in SEO, Analytics and Social Media. He will take you through defining goals, objectives and targets to [...]
Does marketing and customer service need to blend for an effective social customer service strategy? With training from leading customer service expert, Martin Hill Wilson, this one day workshop will explore the consumer led rise in use of social media for customer service. Click to see full programme and book early bird tickets.
We live in an age when the most seemingly insignificant event can go viral within minutes and when brand reputations are increasingly at the mercy of social media. This free webinar will bring together a panel of experts from across the social media spectrum to discuss these challenges and use recent case studies to identify [...]
JeremyJoin us for our next FREE webinar looking at how social media monitoring can support your social customer services. We’re pleased to be joined by an expert panel of speakers, including Ronan Gillen, Head of Social Customer Services for ebay Europe. Register now to reserve your place.
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Our Social Times is a boutique social media agency, providing a range of high-value social media marketing, monitoring and training services.
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