24 September 2014
As part of Social Media Week London 2014 we’re hosting a free-to-attend seminar on best practice in social customer service. On Thursday 25th September we are gathering a selection of brands and experts for a 2-hour seminar and networking event in London.
15 October 2014
The first in a series of webinars on the Future of Business Communications with BroadVision. This webinar focuses on moving beyond email and incorporating ESNs and collaboration tools
14-15 October 2014
An all-day roundtable conference, with a series of practitioner-led discussions to explore the critical challenges of social customer service, followed on day two by a high-value training workshop that examines emerging best practices and provides a framework for creating your social customer service strategy
5 November 2014
The second webinar will focus on Integrating ERP with Collaboration and models for success. Part of the Future of Business Communications series in partnership with BroadVision.
27 November 2014
The final webinar in the Future of Business Communications series in partnership with BroadVision. This webinar focuses on the harsh realities of the mobile revolution and separate out the possible from the practical.
If you’re already delivering social customer service, but are struggling to agree a comprehensive strategy, align your channels, map customer journeys, agree service levels and KPIs and, set out a programme of training and support for your social teams – then this is the course for you.