If you’re already delivering social customer service, but are struggling to agree a comprehensive strategy, align your channels, map customer journeys, agree service levels and KPIs and, set out a programme of training and support for your social teams – then this is the course for you.
14-15 October 2014
An all-day roundtable conference, with a series of practitioner-led discussions to explore the critical challenges of social customer service, followed on day two by a high-value training workshop that examines emerging best practices and provides a framework for creating your social customer service strategy
24 September 2014
As part of Social Media Week London 2014 we’re hosting a free-to-attend seminar on best practice in social customer service. On Thursday 25th September we are gathering a selection of brands and experts for a 2-hour seminar and networking event in London.