Upcoming Social Media Events

London, UK

24 September 2014

Conference

SMW14: Best Practice in Social Customer Service

As part of Social Media Week London 2014 we’re hosting a free-to-attend seminar on best practice in social customer service. On Thursday 25th September we are gathering a selection of brands and experts for a 2-hour seminar and networking event in London.

Webinar

15 October 2014

Webinar

The Future of Business Communication: Moving Beyond Email

The first in a series of webinars on the Future of Business Communications with BroadVision. This webinar focuses on moving beyond email and incorporating ESNs and collaboration tools

London, UK

14-15 October 2014

Conference

Social Customer Service Roundtable

An all-day roundtable conference, with a series of practitioner-led discussions to explore the critical challenges of social customer service, followed on day two by a high-value training workshop that examines emerging best practices and provides a framework for creating your social customer service strategy

Webinar

5 November 2014

Webinar

The Future of Business Communication: Integrating ERP with Collaboration

The second webinar will focus on Integrating ERP with Collaboration and models for success. Part of the Future of Business Communications series in partnership with BroadVision.

Webinar

27 November 2014

Webinar

The Future of Business Communication: A Practical Guide to the Mobile Revolution

The final webinar in the Future of Business Communications series in partnership with BroadVision. This webinar focuses on the harsh realities of the mobile revolution and separate out the possible from the practical.

CCT Barbican

18-19 November

Training

Master-class: Planning for Social Customer Service Excellence

If you’re already delivering social customer service, but are struggling to agree a comprehensive strategy, align your channels, map customer journeys, agree service levels and KPIs and, set out a programme of training and support for your social teams – then this is the course for you.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity