28 October 2014
Social media and email marketing are often seen as competitors, but what happens when they start working together? This 1-hour webinar will explore the tools and techniques businesses can use to create campaigns that run across both channels and feed back into each other.
5 November 2014
The second free-to-attend webinar will focus on Integrating collaboration with key business systems and models for success. Part of the Future of Business Communications series in partnership with BroadVision.
27 November 2014
The final webinar in the Future of Business Communications series in partnership with BroadVision. This free-to-attend webinar focuses on the harsh realities of the mobile revolution and separate out the possible from the practical.
If you’re already delivering social customer service, but are struggling to agree a comprehensive strategy, align your channels, map customer journeys, agree service levels and KPIs and, set out a programme of training and support for your social teams – then this is the course for you.