Upcoming Social Media Events

CCT Barbican

16-17 September


Master-class: Planning for Social Customer Service Excellence

If you’re already delivering social customer service, but are struggling to agree a comprehensive strategy, align your channels, map customer journeys, agree service levels and KPIs and, set out a programme of training and support for your social teams – then this is the course for you.

London, UK

14-15 October 2014


Social Customer Service Roundtable

An all-day roundtable conference, with a series of practitioner-led discussions to explore the critical challenges of social customer service, followed on day two by a high-value training workshop that examines emerging best practices and provides a framework for creating your social customer service strategy

London, UK

24 September 2014


SMW14: Best Practice in Social Customer Service

As part of Social Media Week London 2014 we’re hosting a free-to-attend seminar on best practice in social customer service. On Thursday 25th September we are gathering a selection of brands and experts for a 2-hour seminar and networking event in London.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity