Social Media Monitoring | Our Social Times

Social Media Success Doesn’t Happen By Accident

Brian Solis made some fascinating points at Monitoring Social Media 2010 (Paris) on Friday. As the Host it's always difficult to take notes of the presentations - but a few key points really stuck out for me. Social media success doesn't happen by accident The p...

Dec. 14, 2010

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Brian Solis, social media marketing, social media monitoring, social media success, zappos
Author
Luke Brynley-Jones
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Top 10 Tips for Social Media Monitoring

I was recently asked to provide my top ten tips for social media monitoring. It seemed a shame to write them down without sharing them more widely, so, here they are: Know why you're monitoring - If you're looking for insight, you need a tool that stores and cut...

Nov. 30, 2010

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social media listening, social media monitoring, top 10 tips for social media monitoring
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Luke Brynley-Jones
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Social CRM Case Studies: The Future of Customer Communications

This is a guest post from Lauren Carlson, a CRM Market Analyst from Software Advice. Lauren writes about CRM software, with particular interest in sales force automation, marketing automation, and customer service. Social CRM has gone from vaporware to one of the...

Nov. 25, 2010

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General
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scrm, Social CRM, social media monitoring
Author
Luke Brynley-Jones
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Monitoring Social Media 2010: Paris, le 10 décembre

EVENEMENT INCONTOURNABLE POUR LES PROS DU MARKETING/RP & DES MEDIAS SOCIAUX Sur la lancée du succès des précédents évènements à Londres, San Francisco, Boston et New York, Influence People organise le 10 décembre une conférence d’une journée sur la ...

Nov. 15, 2010