Infographic: Social Customer Service for Marketeers

According to Gartner, by 2020 90% of customer service will happen through social media. But, social is currently dominated by Marketing Teams who have a lot to learn...

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According to Gartner, by 2020 90% of companies will be using social media for customer service. Given that social is currently dominated by Marketing Teams, we felt it might be a good idea to provide a ‘primer’ for Marketeers on the processes, tools and metrics that customer service teams have been using for years.

That’s why we’re hosting a free webinar on Social Customer Service for Marketeers on June 18th, and we have a stellar line-up of speakers from some of the UK’s leading brands, including EE and Spotify.

You can register for the event here, or read on to see a new infographic (below) from our webinar partners, Sentiment, which examines the differences between Customer Service and Marketing and what they can learn from each other.

(click infographic to enlarge)

Final Infographic - Social customer service for Marketeers

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1 comment

  1. Lark Reply

    Great Infographic! Thanks for the helpful advice. I will apply it to my business