“Two thirds of the potential value of social media lies in improving collaboration and communication within and across organisations” – McKinsey: The Social Economy
Authored by Luke Brynley-Jones, founder of Our Social Times, The Future of Social Business offers highly informative and provocative analysis of the key arguments around social business strategy and impleme...Read More
Our Social Times has teamed up with some of the leading practitioners in social customer service to bring you this in-depth report on Social Media Monitoring for Customer Service. The report contains 18-pages of first-hand experience and advice from some of the world’s leading brands.
Written by Our Social Times CEO, Luke Brynley-Jones and featuring insights from leading s...Read More
Our Social Times has teamed up with some of the world's leading practitioners in social customer service to bring you this in-depth report on How Contact Centres Should Integrate Social Customer Service.
The report contains 18-pages of first-hand experience and advice. Written by Luke Brynley-Jones and featuring insights from leading social media and customer service practit...Read More
Integrating Social Media and Email Marketing offers practical advice for businesses and organisations that are grappling with the challenges of integrating campaigns that run across multiple channels.
Based on a webinar discussion between the founder of one of the UK’s leading email marketing consultancies, Kath Pay and Dave Charest, Senior Content & Social Media Mark...Read More
This free, in-depth white paper explores one of the most critical questions facing large organisations today: how can we wean ourselves off email?
Containing 20-pages of facts, best practice and expert advice, plus two fascinating enterprise social networking case studies from leading brands, this white paper is essential reading for anyone considering using enterprise soc...Read More