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How should Contact Centres Integrate Social Customer Service

Our Social Times has teamed up with some of the world’s leading practitioners in social customer service to bring you this in-depth report on How Contact Centres Should Integrate Social Customer Service.

The report contains 18-pages of first-hand experience and advice. Written by Luke Brynley-Jones and featuring insights from leading social media and customer service practitioners, including Martin Hill-Wilson (author of How to Deliver Effective Social Customer Service), Dominic Sparkes (CEO of Tempero, the moderation company), Frank Eliason (formerly Head of Social Media at Citi) and Luke Porter (founder of DigiDesk), the report is essential reading for anyone who is grappling with the challenges of integrating social media into the contact centre. We hope you find it useful. To download your free copy, please enter your details below.

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