Meet experts and brands leading the way in social customer service. A free webinar (12th September) and networking seminar (8th October, Munich) this Autumn.

How are brands in Germany delivering effective social customer service? Join Our Social Times, in partnership with Genesys and Dimelo, for free events exploring this with brands, experts and industry leaders.

As consumers take to social media to complain and share their product experiences, brands are developing increasingly sophisticated processes for delivering customer service through social media. At these events we will discuss the challenges that brands face, from listening and engagement strategies, to team-working and social CRM.

Webinar: 12th September, 3pm -4pm CEST

Seminar: Munich, Tuesday 8th October, 3pm – 6pm

Join the Discussion – Online and in Munich

This webinar / seminar is part of a series of twelve events, organised by Our Social Times. The events take place during 2013 in France, Belgium, Netherlands and Dubai. The aim is to highlight and share experiences and examples of excellent social customer care.

Both events will be in German.

Seminar Venue

Sofital Munich Bayerpost venue

Sofitel Munich Bayerpost

Bayerstrasse 12, 80335 Munich. Map

 Speakers & Programme

Our Social Times - IMG_0353-2

Webinar 12th September, 3pm – 4pm CEST

  • Bjorn Ognibeni, Co-Founder, Buzz Rank
  • Franz Henneman, Sales Manager, Dimelo
  • Holger Gumbrecht, VP Sales, Dimelo
  • More speakers to be announced

Seminar – 8th October, Munich – Speakers & Programme

  • 15:00 – 16:00 – Welcome, tea & coffee
  • 16:00 – Introduction, Bjorn Ognibeni
  • 16.00 – 16.15 – Social Customer Service in Germany – Bjorn Ognibeni
  • 16.15 – 16.30 – Brand Case Study: Speaker TBC
  • 16.30 – 16.45 – Brand Case Study: Speaker TBC
  • 16.45 – 17.00 – Social Service in a Multi-Channel World, Franz Hennemann, Genesys
  • 17.00 – 17.15 – Challenges in Social Customer Service, Holger Humbrecht, Dimelo
  • 17.15 – 18.00 – Panel Discussion – Social Customer Service in Germany
  • 18.00  Drinks & Networking

Register Here

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Seminar & Webinar Sponsor



Seminar Sponsor
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