Join our team of industry experts discussing the latest developments in social customer service, engagement, social media monitoring and CRM.
For an increasing number of people, social media is the first place they turn when they experience a problem. According to Nielson’s social media report 2012, 47% of social media users engage in social media care and 1 in 3 users prefer to contact brands using social media rather than the telephone.
Despite this, research by Gleanster shows that only 41% of companies actively respond to consumer complaints on social media. What’s more, the average response time for enquiries through social media is over 24 hours.
When you consider that 92% of consumers have switched business at least once in the last year because of poor customer service, there is still work to be done.
Join the discussion
These two free events, focusing on Belgium, are part of a series of 12 events being held in this year by Our Social Times, in partnership with Genesys. The aim is to highlight examples of excellent social customer service, share best practices and address the many challenges.
Both webinar and seminar will be in English.
Webinar: 18 June, Listen to the Recording
Seminar: Brussels, 3 July. 16:00 – 18:00 + Networking drinks
Seminar location – BIP Brussels, Rue Royale 2, 1000 Brussels. See map.
18th June, Webinar – Listen to the Recording
3rd July, Seminar Speakers
- Bruno Peeters, Social Media Expert, Belfius
- Steven Degelaen, Online Conversation Manager, Telenet
- Brad Bennett – Innovations Architect, Genesys
- Luke Brynley-Jones – Founder and CEO, Our Social Times