Our Social Times has teamed up with some of the leading practitioners in social customer service to bring you this in-depth report on Social Media Monitoring for Customer Service. The report contains 18-pages of first-hand experience and advice from some of the world’s leading brands.

Written by Our Social Times CEO, Luke Brynley-Jones and featuring insights from leading social media and customer service practitioners, including Ronan Gillen (eBay), Thomas Messett (Nokia), Martin Hill-Wilson (Brainfood), Katy Howell (Immediate Future) and Leon Chaddock (Sentiment), the report is essential reading for anyone who is grappling with the challenges of social customer services.We hope you find it useful. To download your free copy please enter your details below.

This report was produced in association with social intelligence and engagement platform, Sentiment.