Consumers are increasingly turning to social channels to vent their frustrations and air their grievances. To help brands rise to this challenge, OST Marketing offers comprehensive social customer service training for teams of any size.
Our intensive one-day social customer service course is designed to bring together Customer Service, Marketing and Communications staff to design a comprehensive, end-to-end process that meets your particular requirements and customer expectations.
Covering topics such as social media monitoring, tone of voice, query routing, response times, technology solutions, plus how to build effective social teams and how to evaluate/measure the outcomes, our social customer service courses have been used to train up teams at VISA, British Gas, Microsoft, Spotify and many other large organisation.
Our trainers include Luke Brynley-Jones, one of the UK’s most experienced social media consultants, and Martin Hill-Wilson, an expert trainer and author of Delivering Effective Social Customer Service (Wiley, 2013).
Thank you again for such insightful strategic consulting and training on Social Media Customer Service Excellence! You have helped us assess our capabilities and define an action plan that works for us. We are excited with the path to best-in-class! Looking forward to our continued partnership!Andrea Gunther, Learning and Development Director, VISA
Please contact us for an informal chat about your requirements.