Consumers are increasingly turning to social channels to vent their frustrations and air their grievances. To help brands rise to this challenge, we provide comprehensive social customer service training for teams of any size.

Our intensive one-day social customer service course is designed to bring together Customer Service, Marketing and Communications staff to design a comprehensive, end-to-end process that meets your particular requirements and customer expectations.

Covering topics such as social media monitoring, process audits, Service Level Agreements, system integration, social CRM and crisis management, it is – to our knowledge – the only course of it’s kind in the world.

Hosted by Luke Brynley-Jones and run by expert trainer and author of Delivering Effective Social Customer Service (Wiley, 2013), Martin Hill-Wilson, we have a proven track record of success and customer satisfaction. Recent customers include British Gas, Tui Travel and Which Magazine. Hear from one of our customers below:


Please contact us for an informal chat about your requirements.