Tag Archives: social customer service

Microfoft pic

Prior to his session at #SCSS15 on 30th April we asked Chris Geddes, Global Director, Social Media & Community Support at Microsoft, about his recent experiences and insights on the development of social customer service. As always, he gave a candid interview: 1. What would you say are the essential elements of a successful social […]

Dr Nicola Millard

At #SCSS15 on 30th April Dr Nicola Millard, Customer Experience Futurologist at BT, will be analysing the social customer service performance of various industries. Here’s a quick taster of her insights…

Social Customer Service Summit 2015

The Social Customer Service Summit 2015 will take place in London on 30th April, followed by a one-day Master-class on 1st May. Featuring selected speakers from leading brands, interactive round-table discussion sessions, interviews and panel sessions – as well as an Exhibition – SCSS15 is simply a must-attend event.

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