Tag Archives: social customer service

engagor team

In the run-up to Social Customer Service Summit 2015, we ask Folke Lemaitre, Founder & CEO at social media management tool, Engagor, about the increasingly pivotal role played by #socialCS within large organisations. Citing the European Parliament as an example, he explains how people, processes and technology need to work perfectly together to get results.


We might think we are on the customers’ side whenever we use the language of Customer Experience. But more often it’s the corporate priorities that shine through. In this fascinating criticism, author and consultant Martin Hill-Wilson, exposes the flaws and self-deception inherent in recent developments in customer experience.

Microfoft pic

Prior to his session at Social Customer Service Summit (London) on 30th April we asked Chris Geddes, Global Director, Social Media & Community Support at Microsoft, about his recent experiences and insights on the development of social customer service. As always, he gave a candid interview.

Dr Nicola Millard

At #SCSS15 on 30th April Dr Nicola Millard, Customer Experience Futurologist at BT, will be analysing the social customer service performance of various industries. Here’s a quick taster of her insights…

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