Tag Archives: social customer service

25% of organisations handle all different channels in silos

Contact centres that have adopted a fully blended, multi-channel approach to customer service are in a far better position to build relationships with a wider range of customers. Being able to respond using the preferred channel of every customer is an essential aspect of meeting the expectations of the modern consumer.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity