Tag Archives: social customer service


One of the best things about our Social Customer Service Summit in May, it was generally agreed, was the opportunity to discuss shared problems with other, like-minded #socialCS practitioners. With that in mind, we’ve got together with some of the world’s biggest brands to host our Social Customer Service Roundtable in London on 14th October.

Peer-to-peer support community

Online communities can save you millions, improve customer advocacy, shorten product development timescales and your customers take on supporting your products. In this insightful guest post, Ben Kay, former Head of Digital Strategy & Social, EE, explains how to start your peer-to-peer community.

25% of organisations handle all different channels in silos

Contact centres that have adopted a fully blended, multi-channel approach to customer service are in a far better position to build relationships with a wider range of customers. Being able to respond using the preferred channel of every customer is an essential aspect of meeting the expectations of the modern consumer.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity