Tag Archives: social customer service

social customer service

The theme for Social Customer Service 2016 is: Integrating Social Customer Service into your Omni-channel Strategy Social Customer Service Summit 2016 will take place in London on 13th/14th April During 2014/15 the Social Customer Service Summit focused on helping brands to create and implement an effective social customer service strategy. We featured impressive case studies […]

engagor team

In the run-up to Social Customer Service Summit 2015, we ask Folke Lemaitre, Founder & CEO at social media management tool, Engagor, about the increasingly pivotal role played by #socialCS within large organisations. Citing the European Parliament as an example, he explains how people, processes and technology need to work perfectly together to get results.

Recent Clients

  • Telegraph Media Group Identity
  • Blue SQ
  • Orange Business Services Identity
  • Cambridge Consultants Identity
  • EC Harris Identity
  • WORK Identity