During our research for The Social Customer 2012 (London) we’ve come across a lot of fascinating and surprising statistics. Never ones to miss an opportunity, our designers have knocked up a smart “State of Social Customer Service” infographic (below).
This is also featured on The Wall with some additional notes and commentary.
Click the image to enlarge it.
Luke is the Founder & CEO of Our Social Times, one of the UK’s best known social media agencies, whose clients include The Telegraph Media Group, Orange Business Services, Blue Square and BAT. Having worked with global brands, celebrities, start-ups and SMEs, Luke writes about how social media is changing the world of business.
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Our Social Times is a boutique social media agency, providing a range of high-value social media marketing, monitoring and training services.
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Our Social Times is a boutique social media agency based in Cambridge, UK, providing a range of high-value social media marketing, monitoring and training services.
Copyright © 2013 Our Social Times Limited.
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[...] Oursocialtimes.com recently published an informative infographic that showcases the changing landscape of customer service. Although social media is becoming a legitimate service channel, 57% of people surveyed chose to use a search engine to find the information they were looking for. What this means is that it is still vitally important to have a well-functioning and search engine friendly (SEO) website that shows up in the top search engine results for your products. Companies will also want to ensure that once customers arrive at your website that they can seamlessly find the answers to the support questions they have to produce the most positive customer experience possible. (Click Here to Enlarge Image.) [...]
[...] Source: Oursocialtimes.com [...]
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