The State of Social Customer Service [Infographic]

During our research for The Social Customer 2012 (London) we’ve come across a lot of fascinating and surprising statistics. Never ones to miss an opportunity, our designers have...

Social Customer Service chart

During our research for The Social Customer 2012 (London) we’ve come across a lot of fascinating and surprising statistics. Never ones to miss an opportunity, our designers have knocked up a smart “State of Social Customer Service” infographic (below).

This is also featured on The Wall with some additional notes and commentary.

Click the image to enlarge it.

State of social customer service infographic

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17 comments

  1. Are Your Customers Turning to Social Media for Support? | IntelliResponse Systems Inc. Reply

    […] Oursocialtimes.com recently published an informative infographic that showcases the changing landscape of customer service. Although social media is becoming a legitimate service channel, 57% of people surveyed chose to use a search engine to find the information they were looking for. What this means is that it is still vitally important to have a well-functioning and search engine friendly (SEO) website that shows up in the top search engine results for your products. Companies will also want to ensure that once customers arrive at your website that they can seamlessly find the answers to the support questions they have to produce the most positive customer experience possible. (CLICK HERE TO ENLARGE IMAGE) […]

  2. How Social Media Is Changing Customer Service [INFOGRAPHIC]The Content Strategist Reply

    […] media when it comes to solving customer service issues, according to an infographic released by Our Social Times. It was found that “15% of 16-24 year-olds prefer to interact with customer service on social […]

  3. Social Customer Service Becoming More Widely Used | WebProNews Reply

    […] additional channel to help consumers remedy an issue. To illustrate the shift in customer service, Our Social Times put together an infographic using recent consumer data that point to evolving habits of of the 2012 […]

  4. Öffnungszeiten online | Die ö-Show Reply

    […] werden darüber auch Supportanfragen eintrudeln. So suchen bei Problemen mit Produkten, nach einer neuesten britischen Umfrage , immerhin 57% online nach einer Lösung, 15% der 16-24-jährigen bevorzugen Social Media […]

  5. Social Customer Service Becoming More Widely Used | Social Media News Reply

    […] additional channel to help consumers remedy an issue. To illustrate the shift in customer service, Our Social Times put together an infographic using recent consumer data that point to evolving habits of of the 2012 […]

  6. Social Media And Customer Service: Where Are They Hiding It | Media Tapper Reply

    […] from OurSocialTimes TweetOther Posts You May EnjoyTwitter Buys Posterous: Good News or Death […]

  7. Some Thought-Starters on Social Customer Service « LiveOps Blogs Reply

    […] The State of Social Customer Service [Infographic] | Our Social Times […]

  8. Social Customer Service | Be Social Reply

    […] great infographic from Our Social Times looking at the state of social customer […]

  9. La customer care diventa social | Misurarelacomunicazione Reply

    […] Social Times ha condotto una ricerca sul social customer service, scoprendo che solo il 4% degli intervistati, quando ha problemi con un prodotto, cerca assistenza […]

  10. Do You Need Social Media for Customer Service? [Infographic] Reply

    […] some interesting data. Francisco posted an infographic from Our Social Times, a blog dedicated to social media marketing news and events, based on data from The Social Media Customer Service Report conducted by […]

  11. The State of Social Customer Service [Infographic] | Our Social Times « Neville on WordPress.com Reply

    […] leave a comment » via oursocialtimes.com […]

  12. Infographic: Social media is changing the landscape of customer service | Intuit Small Business Blog Reply

    […] new infographic, from social media marketing news and events company Our Social Times, looks at how social media is changing customer service and what customers expect from these […]

  13. Are Your Customers Turning to Social Media for Support? | Reply

    […] Oursocialtimes.com recently published an informative infographic that showcases the changing landscape of customer service. Although social media is becoming a legitimate service channel, 57% of people surveyed chose to use a search engine to find the information they were looking for. What this means is that it is still vitally important to have a well-functioning and search engine friendly (SEO) website that shows up in the top search engine results for your products. Companies will also want to ensure that once customers arrive at your website that they can seamlessly find the answers to the support questions they have to produce the most positive customer experience possible. (Click Here to Enlarge Image.) […]

  14. The Ideal and Reality of Customer Care Online « Snap! Reply

    […] Source: Oursocialtimes.com […]

  15. Some Thought-Starters on Social Customer Service | LiveOps Blog Reply

    […] The State of Social Customer Service [Infographic] | Our Social Times […]