Our Social Times has teamed up with some of the world’s leading practitioners in social customer service to bring you this in-depth report on How Contact Centres Should Integrate Social Customer Service. The report contains 18-pages of first-hand experience and advice.

Written by Our Social Times CEO, Luke Brynley-Jones and featuring insights from leading social media and customer service practitioners, including Martin Hill-Wilson (Brainfood), Dominic Sparkes (Tempero), Frank Eliason (Citi) and Luke Porter (Sentiment), the report is essential reading for anyone who is grappling with the challenges of integrating social media into the contact centre. We hope you find it useful. To download your free copy, please enter your details below. Sentiment

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This report was produced in association with social intelligence and engagement platform, Sentiment.