Last year Our Social Times hosted more than 20 social customer service events in the UK and Europe. Here’s our initial schedule for 2014 (with more to come).
|15th Jan||How should contact centres integrate social media?||Webinar||Book here|
|14th March||Comment exceller dans la gestion de votre Service Client Cross-Canal?||Webinar in French||Book here|
|12th April||Social Media im Kundenservice (Munich)||Seminar in German||Book here|
|19th April||Delivering Effective Social Customer Service (Dubai)||Seminar in English||Book here|
|13/14 May||Social Customer Service Summit 2014 (London)||Conference/workshop||Contact us|
|24th Sept||Delivering Effective Social Customer Service (London)||Seminar||Contact us|
|Nov (tbc)||Digital Customer Strategies Summit (London)||Conference/workshop||Contact us|
|Quarterly||Social Customer Service Training (London)||Workshop||Contact us|
If you’re interested in attending, you can book your free place for most of the seminars and webinars online. If you’d like to attend one of our conferences in the later part of the year, please contact us and we’ll pre-book you.
If you’re interested in sponsoring, exhibiting or speaking at one of these events, please contact us directly. Several of these events are already fully sponsored.
If you’re interested in social customer service training, you can either book on our next pay-to-attend course in London, or arrange an in-house course for your team. Again, contact us for details.
While you’re here, you might also like to download our free report, Social Media Monitoring for Customer Service.