Ben Kay, Author at Our Social Times - Social Media for Business

Ben Kay

Ben has worked in the telecoms industry for over 10 years, with a breadth of experience ranging from B2B / B2C marketing to Customer Experience and online customer service. Formerly Head of Digital Strategy & Social at UK mobile operator, EE, he is currently exploring new opportunities.

Social CRM
The challenges of delivering social customer service

Even the biggest brands out there still meet many challenges along the road to social...
September 16, 2014
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General
Customer Support Communities: The Keys to Unlocking Customer Service Nirvana?

Online communities can save you millions, improve customer advocacy, shorten product development timescales and your...
September 2, 2014
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The challenges of delivering social customer service

Even the biggest brands out there still meet many challenges along the road to social...

Customer Support Communities: The Keys to Unlocking Customer Service Nirvana?

Online communities can save you millions, improve customer advocacy, shorten product development timescales and your...