Trump Twitter gaffs have become a familiar sight, but amusing though they are, what can your brand learn from the tweeting transgressions of the US president?
A global restaurant chain insulting a world leader by mocking his hands might sound amusing on the surface, but social media security is no laughing matter.
A social media crisis can begin chipping away at your carefully crafted reputation in seconds. Here are eight reputation-management tips specifically for social media.
Full-blown social media crises can do huge damage to a brand's reputation, so protect yourself by following our 11 steps to avoiding a social media crisis.
Welcome to the latest post in our series about Connected Marketing. Each week, we’re revisiting a selection of predictions made back in 2005 and asking you to tell us where you think they hit the...
Fast food chain Burger King have become victims of hackers, namely Anonymous, who have changed their profile name to ‘McDonalds’ and are tweeting and retweeting a string of messages mocking their current situation. You will...
If you’re going to fire your social media team, you might want to remove their Twitter access first! Earlier this month, HMV (a British entertainment retailer) went into administration. Not only are our high-streets losing...