Trump Twitter gaffs have become a familiar sight, but amusing though they are, what can your brand learn from the tweeting transgressions of the US president?
Only 36% of consumers that make a customer service enquiry via social media report having their issue solved quickly and effectively. This new infographic from Sentiment identifies 10 steps that brands should take to ensure...
We’ve teamed up with social intelligence and engagement platform, Sentiment, to produce an in-depth Whitepaper – Social Media Monitoring for Customer Service. The report is designed to offer useful guidance to any practitioners who are...
23% of people who complain on social media do so purely out of vengeance, and 71% do so because of failure to get an adequate response from traditional customer service. So rather than celebrating your...
We recently hosted a free webinar on Social Media Monitoring and Engagement for Utilities, featuring British Gas, Bord Gais Networks and Sentiment Metrics. We’ve written up some of the key takeaways looking at the challenges...
This is an interview with Steven Degelaen, Online Conversation Manager at Telenet – a Belgian telecommunications provider. Steven is a regular speaker at our events and will a speaker at Social CRM 2013 in Brussels. ...