Twitter for Customer Service Archives - Our Social Times

Social Media News
What does Twitter’s 280-character limit mean for marketers?

Twitter's new 280-character limit has given the Twittersphere plenty to say, but what does the increased limit mean for marketers?
By admin 2 years ago
Customer experience
Donald Trump Twitter fails: 6 lessons for marketers

Trump Twitter gaffs have become a familiar sight, but amusing though they are, what can your brand learn from the tweeting transgressions of the US president?
By admin 2 years ago
Social Media News
Twitter launches location-based customer service feature

Businesses now have the option to request customer locations as part of Twitter's automated customer service drive.
By admin 3 years ago
Marketing automation
Twitter embraces social customer service with new automated features

Twitter has launched a customer service bot which enables businesses to add a layer of automation to their interactions with customers.
By admin 3 years ago
Infographics
10 Steps to Social Customer Service Success

Only 36% of consumers that make a customer service enquiry via social media report having their issue solved quickly and effectively. This new infographic from Sentiment identifies 10 steps that brands should take to ensure...
By admin 6 years ago
Social CRM
Whitepaper: Social Media Monitoring for Customer Service

We’ve teamed up with social intelligence and engagement platform, Sentiment, to produce an in-depth Whitepaper – Social Media Monitoring for Customer Service. The report is designed to offer useful guidance to any practitioners who are...
By admin 7 years ago
Social Business
In Search Of The True Champions of Social Business

23% of people who complain on social media do so purely out of vengeance, and 71% do so because of failure to get an adequate response from traditional customer service. So rather than celebrating your...
By Deepa Mistry 7 years ago
Social Customer Service
An Statistical Insight into Online Customer Complaints

Olga ter Voert from TNS NIPO provides a wealth of amazing insights into online customer complaints - what demographic complains the most?
By Luke Brynley-Jones 7 years ago
Social CRM
The Challenges and Opportunities of Social Media for Utilities

We recently hosted a free webinar on Social Media Monitoring and Engagement for Utilities, featuring British Gas, Bord Gais Networks and Sentiment Metrics. We’ve written up some of the key takeaways looking at the challenges...
By admin 7 years ago
Case Studies
Social Customer Service: The Telenet Experience

This is an interview with Steven Degelaen, Online Conversation Manager at Telenet – a Belgian telecommunications provider. Steven is a regular speaker at our events and will a speaker at Social CRM 2013 in Brussels. ...
By Deepa Mistry 7 years ago

Twitter's new 280-character limit has given the Twittersphere plenty to say, but what does the increased limit mean for marketers?

Trump Twitter gaffs have become a familiar sight, but amusing though they are, what can your brand learn from the tweeting transgressions of the US president?

Businesses now have the option to request customer locations as part of Twitter's automated customer service drive.

Twitter has launched a customer service bot which enables businesses to add a layer of automation to their interactions with customers.

Only 36% of consumers that make a customer service enquiry via social media report having their issue solved quickly and effectively. This new infographic from Sentiment identifies 10 steps that brands should take to ensure...

We’ve teamed up with social intelligence and engagement platform, Sentiment, to produce an in-depth Whitepaper – Social Media Monitoring for Customer Service. The report is designed to offer useful guidance to any practitioners who are...

23% of people who complain on social media do so purely out of vengeance, and 71% do so because of failure to get an adequate response from traditional customer service. So rather than celebrating your...

Olga ter Voert from TNS NIPO provides a wealth of amazing insights into online customer complaints - what demographic complains the most?

We recently hosted a free webinar on Social Media Monitoring and Engagement for Utilities, featuring British Gas, Bord Gais Networks and Sentiment Metrics. We’ve written up some of the key takeaways looking at the challenges...

This is an interview with Steven Degelaen, Online Conversation Manager at Telenet – a Belgian telecommunications provider. Steven is a regular speaker at our events and will a speaker at Social CRM 2013 in Brussels. ...