Social Media Monitoring for Customer Service

Our Social Times has teamed up with some of the leading practitioners in social customer service to bring you this in-depth report on Social Media Monitoring for Customer Service. The report contains 18-pages of first-hand experience and advice from some of the world’s leading brands.

Written by Our Social Times CEO, Luke Brynley-Jones and featuring insights from leading social media and customer service practitioners, including Ronan Gillen (eBay), Thomas Messett (Nokia), Martin Hill-Wilson (Brainfood), Katy Howell (Immediate Future) and Leon Chaddock (Sentiment), it is essential reading for anyone who is grappling with the challenges of social customer service.


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