Social CRM (sCRM) is one of the hottest business topics around, yet the term itself remains vague and the industry often appears confusing and fragmented to newcomers.
To help shed some light on this emerging area, Our Social Times has teamed up with Wavelength Marketing to gather feedback from hundreds of organisations around the world during August and September 2011.
How does your company engage with customers via social media? Do you have systems to map and channel the customer journey? What solutions do you use? Where are the gaps in your systems, or knowledge?
We want to hear from you!
Please take 5 minutes to complete our survey. You could win a £200 camera or a free ticket to any Our Social Times conference.
Once we have collated and analysed the data an overview of key findings will be presented at the two Social CRM conferences that we’re running in New York (3rd Nov) and Paris (6th Dec). A further, in-depth report and analysis will be made available during October.